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Given the nature of our products, Oliv Beauty Market does not accept returns or exchanges. If however you receive product that is defective or damaged (i.e. glass is broken), you may return it within 30 days of purchase. To be eligible for a refund or exchange, you must send us an email at with your order number in the subject line, detailing the condition your product came in. Once reviewed, we will send you a return label to be used when sending back the product. The product must be shipped in its original packaging.

Return items must be postmarked within 30 days of the date the order was delivered to you, otherwise they may not be eligible for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 business days.